Privacy
Policy

1. INTRODUCTION AND SCOPE

This Privacy Policy (“Policy”) governs the collection, use, processing, storage, and disclosure of personal information by Queens Digital Private Limited, a company incorporated under the laws of Nepal (“Company,” “we,” “us,” or “our”).

This Policy applies to information collected through queensdigitalagency.com and through websites, applications, integrations, social media services, email and telephone communications, physical interactions, and other services operated by Queens Digital, including Queens Digital Social Hub.

By using our services or providing personal information, you acknowledge the practices described in this Policy. Where consent is required, we request it separately.

2. DEFINITIONS

Personal Information: Information that identifies or can reasonably be linked to a person, directly or indirectly.

Processing: Any operation performed on personal information, including collection, organization, storage, use, disclosure, restriction, erasure, or destruction.

Data Subject: An identified or identifiable person whose personal information is processed.

Controller: The entity that determines the purposes and means of processing personal information.

Processor: An entity that processes personal information on behalf of a controller.

Meta Platform Data: Data made available through Meta products, services, APIs, or integrations, including Facebook and, if separately authorized, Instagram data.

3. TYPES OF PERSONAL INFORMATION COLLECTED

3.1 Information You Provide Directly:

• Contact information, including name, business name, email address, telephone number, and mailing or business address
• Professional information, including job title, company, industry, and business details
• Account information used to access our services
• Payment, billing, and transaction information
• Communication preferences and consent records
• Communications, including emails, chat messages, support requests, and call information where permitted by law

3.2 Information Collected Automatically:

• Technical information such as IP address, browser, operating system, device identifiers, and referring website
• Usage information such as pages visited, time spent, interactions, downloads, and search terms
• Approximate location derived from IP address and, where separately permitted, device location
• Cookies, pixels, and similar technologies

3.3 Information from Third Parties:

• Social-media and Platform Data when an account, Page, or business asset is connected or authorized
• Business information from public sources and business directories
• Analytics and advertising information from service providers and platforms

4. LEGAL BASES FOR PROCESSING

Depending on the context and applicable law, we process personal information with consent, to perform a contract or take requested pre-contract steps, to comply with legal obligations, or for legitimate business interests that are not overridden by applicable rights.

5. PURPOSES OF PROCESSING

• Providing digital marketing, SEO, advertising, social-media management, reporting, and related services
• Creating and managing accounts, authentication, profiles, and customer support
• Processing payments, billing, invoicing, and financial records
• Sending service updates, reports, technical notices, and support communications
• Sending marketing communications where permitted and respecting opt-out choices
• Analyzing website, campaign, and service performance
• Protecting our systems, preventing fraud, and responding to security issues
• Meeting legal, tax, regulatory, and contractual obligations

6. DATA SHARING AND DISCLOSURE

We may share personal information with service providers that support hosting, payments, email, analytics, customer support, and other authorized services; with advertising and social-media platforms where needed for authorized campaign or account management; with professional advisers; with authorities when required by law; and in connection with a business transaction subject to appropriate confidentiality measures.

We do not sell personal information or Meta Platform Data. We expect recipients to handle information consistently with applicable contracts, platform terms, and law.

7. META, FACEBOOK AND INSTAGRAM PLATFORM DATA

When a business or client explicitly connects or authorizes a Meta asset to Queens Digital Social Hub, Queens Digital may process Platform Data made available by Meta according to the permissions granted. We access data only for Pages and business assets that have been explicitly connected or authorized.

Depending on the authorized feature, this data may include:

• Facebook Page name and Page ID
• Page or account identifiers and authorized Page access information
• Page content and engagement information available through approved permissions
• Messenger message content, message IDs, platform-scoped sender and recipient identifiers, timestamps, attachments where applicable, message postbacks, and referral or source information supplied by Meta
• Page engagement, performance, and reporting information

We use this information to centralize client social-media conversations; display incoming customer messages; allow authorized team members to manage and respond to conversations; maintain conversation history where needed; identify message or referral sources where Meta supplies that information; manage authorized Page integrations; and produce organic social-media, engagement, and Page performance reports.

If additional Meta permissions or features are separately enabled and authorized in the future, Queens Digital Social Hub may process Facebook lead-form submissions, organic post information, Page or Instagram insights, and advertising account, campaign, ad set, and ad performance metrics for campaign management, lead management, and client reporting. This statement describes possible future processing and does not state that those additional features or permissions are currently active.

Queens Digital does not sell Meta Platform Data and does not use Platform Data for unrelated purposes.

8. DELETION OF META PLATFORM DATA

Any user or authorized client, regardless of location, may request deletion of Meta, Facebook, or Instagram Platform Data by emailing privacy@queensdigital.com.np with the subject Meta Platform Data Deletion Request.

Please provide enough information to identify the relevant Page, business, account, or interaction. Do not send Facebook passwords, access tokens, or other credentials.

We will verify the request and delete or de-identify the relevant Platform Data unless retention is legally required. We also delete Platform Data when it is no longer required for the authorized service, when an applicable client integration is terminated where appropriate, following a valid user or client deletion request, or when Meta requires deletion, subject to legal retention obligations.

9. INTERNATIONAL DATA TRANSFERS

Personal information may be processed outside Nepal. Where applicable, we use reasonable contractual, technical, and organizational measures appropriate to the transfer and the data involved.

10. DATA RETENTION

We retain personal information for the following periods:

• Client Data: Duration of the service relationship plus three (3) years for business purposes and potential legal claims
• Financial Records: Seven (7) years for tax and company-law recordkeeping
• Marketing Data: Until consent is withdrawn or after two (2) years of inactivity, whichever is earlier
• Analytics Data: Twenty-six (26) months in aggregated form
• Security Logs: Twelve (12) months for security and incident-response purposes
• Communication Records: Three (3) years for customer service and dispute-resolution purposes

At the end of the applicable retention period, information is deleted or de-identified unless longer retention is required by law.

11. INDIVIDUAL PRIVACY RIGHTS

Subject to applicable law, you may request access to, correction of, deletion of, or restriction of your personal information; request portability; object to certain processing; withdraw consent where processing is based on consent; and lodge a complaint with an appropriate authority.

Requests may be submitted to privacy@queensdigital.com.np. We may need to verify your identity or authority before acting on a request.

12. SECURITY MEASURES

We maintain reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information and the risks involved. These measures are intended to help prevent unauthorized access, loss, misuse, alteration, or disclosure, but no system can be guaranteed completely secure.

13. COOKIES AND TRACKING TECHNOLOGIES

We may use essential cookies for website functionality and security, analytics cookies to understand use and improve services, marketing cookies for advertising and measurement where permitted, and preference cookies to remember settings. You can manage cookies through your browser and any cookie controls made available on our website.

14. POLICY UPDATES

We may update this Policy to reflect changes in our services, practices, technology, or legal requirements. We will post the revised Policy and update the date shown below. Where required, we will provide additional notice or request consent.